Why courtship matters in marketing
As usual, let’s start with the end in mind.
(As opposed to starting with the how, then trying to make it fit the why!)
On any marketing campaign, you want to have an ultimate goal – whatever tactics you employ, you need a goal action you’re moving potential clients to take.
“I want them to give me their money, of course!”
Courtship first, Romeo.
Many startup business owners want their marketing to explode with a Direct Response - someone sees your ad / post / card / postcard / portfolio / fan page / contest, and immediately calls or e-mails to book a shoot and throw bennys at you.
This is also why most newly-minted professionals can't get a critical mass of clients on board and stay booked solid.
And the simplest, most common Direct Response campaign is... A BIG SALE! Immediately devaluing the product or service, and catering to the least profitable, least loyal, most demanding and problematic clientele.
No wonder so many good artists burn out so fast when they try to go pro.
If we want to avoid chasing the quick sale, we have to court the relationship.
Jab, Jab, Jab, Right Hook - you want to give, give, give value and great reasons to know, like, and trust you before making the ask.
Even then, make it a soft ask - we're talking a peck on the cheek on the fourth date, friends.
Then back to the center of the ring: Jab, Jab, Jab, Right Hook.
So what's a knock out for you? What action do you want your client to take as a result of your 'right hooks'?
Every campaign will look different, but here's how a good strategy might play out:
> Momma sees you shooting her daughter's varsity softball game
> Sees your byline in the local paper or on the school web site beneath the photos you took
> Meets you at the next home game
> Gets your business card
> Visits your portfolio online
> Signs up for your e-mail newsletter because she likes your work, and really likes your contest to win prizes like movie tickets, gift cards, and a full photo shoot
> Reads about your Facebook contest in the newsletter and likes your Fan Page for a monthly entry
> Shares your great photo from her daughter's softball game
> Sees your Senior Photography work on Facebook and in the newsletter, starts thinking about graduation invitations
> A month before graduation, sees your reminder for last-chance senior photo shoot bookings, and panics
> Has seen your work a dozen times over the school year, loves your art and visiting with you at the games, appreciates the senior fundraiser you helped with for Project Graduation, has read the customer testimonials in your newsletter, appreciates the great photographs you've submitted of her daughter's team to the local newspaper, and...
> Nine months after learning who you are and what you do, e-mails you asking, "What do you charge for a senior photo shoot?"
Can you see how far removed this story is from, "Never heard of you, but since you handed me your business card, let me book with you right now!"
Not to say the latter doesn't happen, but the first story - one that plays out multiple times every single year in my own business - is a great example of a marketing strategy, built from multiple consistent messages in multiple venues, which leads your target market to Know, Like, and Trust you.
When you do it well enough, "What do you charge?" is not even the question they ask. Instead, it's "How soon can we get started?"
There are a lot of moving parts in this one strategy:
- Learning, practicing, and growing as a sports photographer as a vital part of your senior photography business (How can I give value to my niche target market?)
- Getting your photos published regularly in the local newspaper (How can I get my target market to know and remember my name?)
- Chatting up parents at games (How can I connect with my next client?)
- Handing out business cards (How can I make a potential client think of me again later?)
- Having a great online portfolio which funnels visitors to your e-mail newsletter sign-up (How can I earn the trust of my client and get permission to market directly to them?)
- Sending out a great weekly or monthly e-mail newsletter which gives three parts value for every one Ask (How can I continue to make my client like me and trust me?)
- Hosting a Facebook contest with an offer so good that it earns Likes (How can I get stay in front of my potential client in multiple venues?)
- Planting the seed idea of "getting ahead so you don't fall behind" for senior photos and invitations (How can I begin to build want and need for my paid services?)
- Getting your name in front of potential clients in multiple good venues: in-person, in the newspaper, via business card, on your web site, in your e-mail newsletter, on Facebook (How can I become an obvious choice for my potential client's needs?)
- Being a big part of a school fundraiser (How can I show my potential client I'm a positive, supportive part of their world?)
- Collecting and sharing testimonials from thrilled clients (How can I use 'social proof' to build credibility with potential clients?)
- Asking for the business (Like that cute girl at the big dance, is my client ready to commit, but waiting for me to 'ask'?)
And all this is what went into just getting that golden "Are we a good fit for each other?" e-mail or phone call.
But, can you imagine the confidence you'll feel when, from the first handshake with a potential client, you'll know all the next steps to turn that handshake into a thrilled and paying client?
Marketing is a story you write hoping the clues you pen will guide the characters to a happy ending.
Every story is different.
What's yours?
Marketing Is...
The post you're reading is the kickoff to my Marketing Is... Series, where I'll tackle the challenges of how to do the right things, in the right places, to reach the right people, at the right times, to spur action.
I know these can be daunting topics, but that's why we're here together right now.
The point of this series is really to save you time and money - it's deceptively easy to buy an ad or build a web site, never having a grasp of how all the moving parts of your marketing strategy work together...or worse, not having a marketing strategy at all.
Don't worry, you're neither the first nor the last, but you're getting wiser by the day - and you don't have to learn everything the hard way.
Even though I've been blessed with success as a part time professional photographer (at least my vision of it), I've made countless marketing mistakes along the way.
Buying over $750 in radio advertising (for a visual medium!) because the ad rep asked me to.
Losing $8,000 in six months on a retail studio which generated zero new customers during that period.
Being cheap where I could have gotten a great return on my investment, such as frugal local newspaper advertising.
Running special offers and discounts according to my bank account, instead of a marketing calendar.
Pitching on price instead of value because I was scared nobody would call if I asked what I was worth.
Being too shy, elitist, or perfectionist to reach out and work with other business owners on co-op campaigns and projects.
Buying expensive business card ads in yearbooks and football programs, year after year, with no purpose whatsoever - no goal, no strategy, no offer, no message, no coordinated campaign in other media.
Trust, the list goes on.
I can't tell you what will work - anybody who makes those guarantees, especially with a price tag on them, is a whale of a fibber - but I'll share with you what I've seen work, and seen fall flat, over the last 15 years.
The best way to stay savvy is by slipping your e-mail address into the newsletter sign-up box at the top of this page. You'll make your momma proud.
Next Steps
- What's your niche? How tightly have you narrowed your target market? When you 'speak' to your market (through your marketing), does your target market undeniably know you're talking directly to them? Can you tell me where they shop, where they bank, where their kids go to school, who their family doctor is, what kind of house they live in, what they most enjoyed studying in college, how 'busy' they would rate their lives, whether they host Thanksgiving dinner or go to Grandma's, if they have sit-down dinners or outdoor barbecues with friends, what their biggest joy is in buying professional photography for their family? If not, keep niching down until you have no more than a few avatars which descriptively fit your ideal client - then make your focus to find and engage your people (#protip: your people are out there, and they're waiting to be blessed by your work!).
- Brainstorm Session: Knowing your ideal client, what's the first touch a potential client might have with you on the path to hiring you as their photographer? Like the sports photography example above leading to a senior portrait client, how can you Own Your Zip Code - how can you be where your clients are, and contribute value to their world?
- Pick up a copy of John Jantsch's new book, Duct Tape Selling: Think Like a Marketer-Sell Like a Superstar - John has a wonderful ability to break down the confusion and fear of sales, and what it takes to make them (le hint: marketing!). He is the master of Know, Like, and Trust.
- Would you be interested in a rich list of fully-written, value-giving content examples for your e-mail newsletter? E-mail me and let me know.
- My writing at PartTimePhoto.com exists to serve your needs as an amateur photographer making the transition to paid professional. I appreciate and welcome your readership, and invite you to subscribe to my e-mail newsletter at the top of any page of this site.
- If anything in this post has spoken to and inspired you, please comment below, drop me an e-mail, or call or text me at 830-688-1564 and let me know. I'd love to hear how you use these ideas to better your part time photography business!
Shifting gears from starving artist to entrepreneur
As Michael Gerber well-clarified in The E-Myth Revisited, there are countless talented craftsmen who endlessly struggle to run successful businesses.
"My friends and family love my art - their praise is why I wanted to go pro in the first place. I have years of experience, I practice and get better daily, my art looks as good or better than many of the professional photographers I know in my area. Why aren't people calling?"
The skill sets of successful entrepreneurs are often little aligned with those of successful artists - hence the commonality of the phrase 'starving artist.'
In fact, many of the skills and personality traits that make you an artist create an even bigger challenge for you as you grow into entrepreneurship.
Where the artist wants to create, the entrepreneur wants to sell.
Where the artist wants to be recognized, the entrepreneur demands recognition.
Where the artist never feels worth it, the entrepreneur butters their bread by the communication of value.
Where the artist never feels good enough, the entrepreneur ships.
Where the artist seeks perfection, the entrepreneur sees perfectionism as the enemy of damn good.
Where the artist sees discomfort and failure, the entrepreneur sees opportunity.
Where the artist fears failure, the entrepreneur fails fast, and fails forward.
These are all concepts that I write about here on PTP - these are the quirks and perspectives and misconceptions and fears that I run into time and again working with my fellow part time photographers struggling to go pro.
Let me state clearly: however closely you identify with the artist described above, and how little you understand the entrepreneur, there's nothing wrong with you.
As you make the transition to business owner, you're going to feel stupid, incompetent, powerless, hopeless, foolish.
This is natural.
This is the learning curve.
This is The Dip.
This is The Resistance.
This is Gravity.
This, my friend, is right where you're supposed to be.
The bug's already bit you - you may as well give in to the fever, because the fact that you're right here, right now, reading these words, means you are serious.
You're serious about growing as an artist.
You're serious about earning an income with your art - to benefit yourself, your family, your cause, your community.
You're serious about doing your very best, both as a point of pride and in service to your clients.
You're seriously in love with creating art through photography, and you're at the point where you want to share that love with your market (and let them share their dollars with you!).
You know what's going to stop you?
You.
You hear me – you know what I’m talking about.
You are your own worst critic, your worst enemy.
You're going to quit. You're going to come up short, get frustrated, embarrass yourself, disappoint yourself, get distracted, get lazy, and give up.
You won't even know you're quitting - your ego would never let you recognize it.
It'll be a slow, quiet, passive death, a series of perfectly reasonable excuses that lead to a death subtle as a sigh in a windstorm.
But...
But!
Do you know why you won't quit?
No, I don't think you understand - that's the question, and the answer.
Why.
You have to start with why.
And it's got to be real - it's got to be deep. It's got to be clear. It's got to come from an honest place, one of complete vulnerability and submission and truth.
For each person, no matter their past or present or struggle or goals, there's one 'why' that counts.
One 'why' that does work, that goes the distance, that leans into the hard times, that fails forward and fails again, that hurts and keeps going, that falls down and gets right back up, that never stops, that can't be stopped, that doesn't get distracted or frustrated or defeated, that gets up an hour early or works an hour late or goes way outside its comfort zone to create success out of thin, cold, indifferent air.
My 'why' looks like my children's dreams. It looks like the opportunity for my two daughters and son to live lives of freedom, to chart the course of their lives by passion instead of impoverished circumstance.
What does your 'why' look like?
Share your story with me in the comments below, and if there is anything I can do to help, please don't hesitate to contact me.
My work here at PTP is to help you to be blessed by the profession of photography just as I have been for over 15 years, financially, socially, and artistically. Truly: reach out to me and let me know how I can help.
Next Steps
- Brainstorm session: Why did you pick up a camera in the first place? Why have you held on and continued to grow as an artist over the years? Why do you want to transition to being a paid professional photographer? Why is creating art important to you? Why is reaping an income from your art important? Keep drilling down, deep, deeper still, until you hit pay dirt. Even if your 'why' changes in a month or in a year, you need to have something to hang your hat on, something that makes your perseverance a foregone journey. File this away in your Brainstorms folder.
- Are you having trouble figuring out your 'why'? Stephen Covey's 7 Habits of Highly Effective People is a classic on the subject, with guidance that seeks out the truth of who you want to be and how you want to get there. You can enjoy a free copy from Archive.org.
- My writing at PartTimePhoto.com exists to serve your needs as an amateur photographer making the transition to paid professional. I appreciate and welcome your readership, and invite you to subscribe to my e-mail newsletter at the top of any page of this site.
- If anything in this post has spoken to and inspired you, please comment below, drop me an e-mail, or call or text me at 830-688-1564 and let me know. I'd love to hear how you use these ideas to better your part time photography business!
How to balance humility and confidence as a part time photographer
Most of the photographers I meet are very humble, and this is as much a source of their endearment as their failure to launch.
Humility with a lack of confidence is what's holding most of you back from taking the small daily steps needed to get your business off the ground and start earning an income with your art.
This beast was unmasked by psychologists in the 1970's as "Imposter Syndrome."
There's a balance to be had between the humility of knowing you always have room to improve, and the confidence to take daily steps to make those improvements.
Most of you don't understand why anyone would pay you $20 for your work, much less $200 or more.
I've totally been there my friends, over and over again. I spent years as a professional photographer with the same mindset, and even today (15 years in) I have to reach beyond my comfort zone to ask the price I'm worth.
"I wouldn't pay $XXX for my photos," is just the kind of trap start-up photographers fall into as they let fear talk them out of going pro.
There are plateaus in any arena of growth - in the gym, in the classroom, in a career, in artistry, in business. But you never stop striving. You never stop reaching. Humility will serve you well. So will the confidence to always move forward, come what may. Forward. Ever forward.
Balancing Humility and Confidence
Humility and confidence are two of a part time photographer's most powerful tools.
As a humble and confident photographer:
You have the humility to recognize your art can always be improved, and the confidence to know your art as it is today has value for clients, and thus salability.
You have the humility to offer affordable pricing to keep your shooting schedule full, and the confidence to charge enough that your average client sale leaves a big grin on your face.
You have the humility to know odds are highly against your having outgrown your equipment, and the confidence to create professional-quality (salable) art and experiences for your clients, no matter what gear you shoot with.
You have the humility to accept constructive criticism of your work, and the confidence to filter out bad advice that is mean, discouraging, or distracts from your artistic vision.
You have the humility to understand that your artistic vision today may not be what your artistic vision should be tomorrow, and the confidence to do your best work now knowing that six months or a year down the road you'll look back and say, "What was I thinking?" (I can't tell you how many iterations of 'artistic vision' I have gone through in the past 15 years. Even I get embarrassed looking at some of my older work - hell, some of what I did last year! - but professional photography is always, always, a learning experience.)
You have the humility to know that there will always be someone better - at photography, at marketing, at business - and the confidence to do your best work and never stop learning. Understand: you're not trying to be better than anyone else - you're trying to be better than who you were yesterday.
You have the humility to find a photographer (or several) whose work inspires you, and the confidence to reach out to those photographers for advice, mentorship, and constructive criticism (protip: if they don't respond or don't want to help, find someone who does!).
You have the humility to read a book (or magazine, or blog, or tutorial, or podcast) on photography, business, or marketing, and the confidence to take action - one action, or a series of actions - and make tangible improvements in your art, policies, practices, and exposure in your market.
You have the humility to recognize that if you're going to make your dreams come true, you're going to have to take action and put yourself out there - and the confidence to accept that vulnerability and take action anyway.
You have the humility to recognize that your art today is not what you want it to be, and the confidence to put your name out there as a professional photographer anyway, knowing the best way to get to where you want to be is to shoot often and enjoy the motivational rewards of running a business (and cutting yourself a paycheck) at the same time.
You have the humility to accept that your natural inclinations toward business and marketing are probably not the best practices, and the confidence to seek out those best practices and have faith in their efficacy (if you're still 'specializing' in a dozen different styles or niches of photography, I'm talking to you, friend).
You have the humility to to accept that it's a long road to where you want to be artistically and professionally, and the confidence to know that with small daily improvements, you'll get there faster than you think.
You have the humility to volunteer your photography talents to your church or a local charity, and the confidence to know what you give will come back 10 fold.
You have the humility to reach out to amateur photographers, and the confidence to help them through knowledge, mentorship, and most of all, encouragement.
You have the humility to ask a local business leader out to lunch, and the confidence to request their advice and mentorship.
You have the humility to never stop studying and practicing, and the confidence to fail and learn from that practice, and do it again and again, knowing progress is both incremental and inevitable.
You have the humility to know you need to practice on real subjects, and the confidence to ask your friends, family, and even strangers to pose for you.
And most importantly - you have the humility to accept imperfection in yourself and everything you do, and the confidence to know that your best effort - no matter how seemingly small - is leagues beyond everyone still sitting in front of their computers wishing they could be doing what you're doing.
It's not a to-do list - it's a mentality. It's an attitude. It's a philosophy. It's a way of being. And it's the best attitude to have if you want to accelerate your growth while enjoying every step of the journey along the way.
Next Steps
- Stand up (yes, right now, I'm serious), and read this out loud: "I am worthy. I've come a long way, and I'm capable of more. I deserve more. My clients deserve more. And I'm going to work daily to study it, practice it, fail it, and learn it - in honor of my art, my muse, my clients, and my Self."
- Set a calendar reminder for three months from now with the above words, and have it repeat every three months, forever. Every time, stand up, and read it out loud.
- Grab your cellphone and send a text message to me at 830-688-1564 with one word: "Kaizen". This doesn't secretly sign you up for anything - it's just an action. A step. Momentum. A connection. A public commitment to yourself in front of another human being that says, "I've read these words and I am moving forward." Lao-tzu wrote, "A journey of a thousand miles begins with a single step."
- Brainstorm session: Are you better than you were yesterday? Are you better than you were a year ago? In what ways? What growth opportunities have you missed? Are you going to miss them this year? How are you going to make progress this year? What are the Next Steps? Write this down and file away in your Brainstorms folder.
- Start practicing humility and confidence today. Choose from the above list, and take action today. I'd suggest picking three photographers whose work you love, and reaching out to them by phone or e-mail to ask for a casual mentorship relationship. Ask them humbly if they would be willing to look at your art, or your web site, or your marketing, and offer any advice they may have. This will provide you guidance, confidence, and accountability - three key ingredients to learning and improving in any endeavor.
- My writing at PartTimePhoto.com exists to serve your needs as an amateur photographer making the transition to paid professional. I appreciate and welcome your readership, and invite you to subscribe to my e-mail newsletter at the top of any page of this site.
- If anything in this post has spoken to and inspired you, please comment below, drop me an e-mail, or call or text me at 830-688-1564 and let me know. I'd love to hear how you use these ideas to better your part time photography business!
The first step to creating the Ultimate Client Experience
It doesn't cost a thing.
It's easy if you're paying attention.
Want to see how easy yet profound "it" is?
Stop.
Stop what you're doing, stop reading this post, be still, close your eyes, and listen.
Listen.
Listen.
Try to hear and listen to every sound entering your ears.
You may hear your air conditioner, or your computer fan, or a dog barking in the distance, or a car driving by, or any of an unlimited number of possible sounds. You may hear your breath. You may heart your heartbeat.
Now, tell the truth - when you started reading these words, did you hear everything you just experienced when you focused on listening?
Of course not - your brain may have registered the barking dog or car driving by, but while you were focused on reading, your brain did its job and tuned out the rest of the world.
This is the difference between hearing the words your clients say - before, during, and after the shoot - and listening to what they're saying.
As a journalist, listening and paying attention to the little things are the foundational skills that brought me from a teenaged transcriber to an award-winning professional.
How do you give award-winning, professional service?
How do you create the ultimate client experience?
How indeed!
"How am I supposed to create a 'client experience' out of thin air when my mind is already racing before I even shake their hand? I'm thinking about the light, my backgrounds, where I can set up for good scenes, all the crap I'm going to have to avoid so I can have clean backgrounds, am I dressed right to make a good impression, man it's hot out here, oh geez I hope I charged both camera batteries and cleared my memory card, OH GEEZUM PETE DID I DOWNLOAD MY PHOTOS YET? DID I LOSE A WHOLE PHOTO SHOOT?!?!?!"
All this psychological self-flagellation happens in about a 15-second period between your client showing up and you saying "Hey there, it's so good to meet you!"
We are funny, creative creatures that way.
Learning to listen - and then take what you've heard and turn it into an incredible client experience - is a skill you train up with practice, failure, and growth, just as with your artistic ability, your marketing mojo, and your business acumen.
Let's talk about the three primary ways you can learn to create a better experience for your clients.
Shut Your Pie Hole
Getting your mind to shut up: this is the hardest part of listening.
I won't make comparisons to boudoir activities, but learning to listen means shifting your focus away from your performance and into the other person's experience, then balancing the two.
We photographers are usually introverts, so we have a lifetime of experience focusing inward - on ourselves, on our thoughts, on our worries, on our performance, especially in social situations.
Hence, when we're doing a photo shoot with a client, it's our natural tendency to focus inward, or deeply into our art - is my depth of field okay? Is there anything in my background I'm going to have to Photoshop later? Am I posing my client in a flattering way? How's my exposure? Does my breath stink? Why did I eat Funyuns right before my shoot? Is my muffin-top showing?
The mind does wander.
And this is why it's so crucial to reign in your wandering mind and bring the focus back to your client.
It's all about balance - and unless you're putting conscious effort into listening to and 'reading' your client, you're unbalanced.
Who are the most interesting people at parties? The ones who know how to perfectly balance storytelling and listening.
Who are the best lovers? The ones who know how to perfectly balance performance and listening.
Who are the most engaging friends? The ones who know how to perfectly balance their ego and yours (by listening).
Which massive corporations earn the most loyal clients? The ones who know how to perfectly balance their business goals with their clients' wants and needs - by listening.
Just as the first photo out of your first camera was probably a blurry mess, you're not going to be a perfect listener with your first client - nor your first dozen clients. But just as with your art, you need to practice to get better.
What is it you're listening for?
Preferences.
Likes.
Dislikes.
Recent activities (concerts, movies, vacations, took a pet to the vet; anything your client shares is probably on their mind for a reason).
Upcoming activities.
Upcoming special occasions.
Birthdays.
Anniversaries.
Children's birthdays and anniversaries, and their likes and dislikes (and their names!).
Are you starting to see a pattern? Perhaps some opportunities to go above and beyond and really create great client experiences?
A quick aside on sincerity:
Your first thought reading this list is probably the old fashioned "Happy Birthday" card, like you or your parents used to get from your insurance agent. I'm all for it - you and I know this level of personal attention has lost priority over the years.
But, and this is a big but (and I cannot lie), hand-write any and every client letter or card.
Hand address the envelope.
Stick a stamp on it with your hands.
I cannot tell you what a waste, and how counterproductive it is, to send out generic, boilerplate letters and cards and thank-you's and greetings to your clients.
Let's be real: we don't have thousands of clients - it may take you years to even say you have served over a hundred clients. Most likely you're in the zero-to-dozens range, and especially at this level, you want to give unheard-of client service and attention. You need to build your reputation. You need to make an impression. You need to be remark-able, so your few clients will talk to their many friends and earn you more clients to whom you can show the same unheard-of service. I'd even make a case to skip the typed newsletter in favor of personalized, hand-written monthly or quarterly letters - but that's a post for another day...
Asking specific questions will help you create specific and remark-able client experiences.
"How has your summer been?"
"Gone on any adventures or vacations?"
"Where do you guys like to take the family out for dinner?"
"Do your kids love Chuck E. Cheese?" (or whatever your local kid-friendly place is)
"Have you guys been to the Children's Museum in [nearby metro area]? My kids love it!"
"How long have you guys been married? ... Oh wow! When is your anniversary? Where did you get married? Where was your honeymoon?"
"Your kids are so much fun! What are their names? How old are they? Hey, if I may, let me write down their birthdays - we like to send out cards for all our clients' kids, just something to let them know they're special - is that okay?"
"Where did you guys go on your first date?"
"What's your favorite place to go on a date?"
"Do you guys have any adventures or vacations you're planning for?"
"Who's your favorite teacher? Is that your favorite class? Why is it your favorite?"
"Are you looking at going to college? Where at? Hey I have a friend who graduated from there, I'll ask them if they have any inside tips for you! What do you want to major in? What career do you want after you graduate? I have another friend who's in that field, I'd be happy to put you in touch with them when you're ready."
On paper (pixel?), it can sound intrusive or corny - but it's all in how you ask. Piece by piece, in the natural flow of conversation with clients before, during, and after your shoot, you build up this knowledge base about their family and what they like. This not only informs the experience you create for your clients, but can also influence your art and your sales as you learn about your clients' lifestyles, likes, and dislikes.
It's one thing to ask, it's another thing to hear, and it's a whole 'nother thing to listen. Listening has layers to it - asking the right questions (and follow-up questions), absorbing and processing what your client says, observing and noting subtle hints of body language and tone to better read your client, then retaining what you now understand about your client.
Speaking of notes, let's talk about how to actually remember all these sundry details.
Taking Notes
Moleskine.
I don't know what it is about these little, expensive bundles of paper, but I've yet to find a better venue in which to scribe my thoughts and notes; there's a notebook for every pocket and palm.
I've preached about slowing down during your photo shoot, and now we're going to take it to another level.
"Don't pay any attention to this, it's just for my memory..." - Carl Bernstein, All The President's Men
The best way to retain and follow up on all the juicy tidbits you learn during your client conversations is to take notes.
Write it all down.
Write down too much.
As you have small breaks during your photo shoot, in the moment if a detail is specific (such as asking about a child's birthday), and especially during a big purge of thoughts and knowledge post-shoot, whip out your notebook and pen and get all the details down on paper.
Write as if you're doing a profile on a celebrity. No detail is too small, and in fact, the small details remembered can make the biggest impression later with your client.
Okay, don't drive the good flow of your photo shoot into a brick wall just to write something down, but as you learn to listen and see the opportunities, you'll find plenty of moments during a shoot when you can jot down choice details.
(This doesn't just apply to client details, either - in a future post, I'll talk about note-taking and journaling, and how they can multiply your gains and minimize your aimlessness as an artist and business owner.)
Take notes as you go, as you can, and then as soon as you shake hands and send your clients on their way, grab the nearest seat and start pouring out all the details, ideas, and thoughts onto the pages of your notebook.
This purge is important - write stream of conscious if it helps, but purge every piece of knowledge, every idea that pops up, every thought on your shoot and your client and what they said and how you can create an amazing client experience for them. Don't censor yourself, brainstorm away, let the nervous energy pour out onto the page. Treat every shoot like an impromptu conversation with your greatest mentor - write like you've been handed a Rosetta Stone to business success (because you have!).
Immediately start brainstorming ways to create a great experience for this client - no idea is too crazy or impossible or outlandish for now.
Look forward in time from that moment - what are your upcoming touchpoints where you can "plus it up," as Walt Disney would say?
"If you want your business to thrive in a competitive environment, you need to make sure things are constantly improving, day in and day out... Military people call this a 'force multiplier'; Walt Disney used the phrase 'plus it up.'" - Lee Cockerell, The Customer Rules
You can pick and choose and edit later, but for now, get it all out of your head and into your notebook.
Take a deep breath. Stretch. Feel the satisfaction of a great photo shoot. Pat yourself on the back - you've done good work this day.
When you get home and you're downloading photos to your computer (and backing them up to a second hard drive!), transcribe your analog notes to the digital realm for organization.
I use Google Docs spreadsheets for tracking my client and business details, making it super quick and easy to search by name, sort by birthday or special occasion, sort clients by total spend, figure per-client sales averages and expenses, and so on.
I use Evernote for archiving and organizing all of my ideas - and I am definitely an 'idea guy.' I have hundreds of notes in Evernote; it is the most perfect repository I've found for the storage and quick retrieval of knowledge and ideas.
Write it down.
Write it all down.
Your client details and your ideas (no matter how crazy they seem in the moment) will all multiply in value and usefulness when you write them down.
Taking Action
There are limitless opportunities to Plus It Up for your client.
Thank-you notes.
Birthday and anniversary cards.
Flowers on special occasions, or when there's a death or illness in the family.
The Almighty Casserole (in times of crisis).
Forwarding useful or interesting information. (If you're reading this, I'll bet you're an avid reader in general, and you're likely to come across articles, blog posts, magazines, or books that would be good for specific clients based on their lifestyle, interests, hobbies, or career - share those articles and information freely with them: it's a great way to show that you're listening and invested in what's important to them.)
Making networking connections. (Being a business owner, you interact with local influencers and a wide swath of the community - helping make networking connections, introducing people, setting up lunches for social and professional purposes, all help make you a more involved and important part of your clients' lives. This is how you go beyond providing a commodity or service and into the realm of having true fans who do your marketing for you.)
Attentive gifts for your proofing session. (If your client loves chocolate chip cookies, you'd best have some chocolate chip cookies on hand during your proofing and sales session!)
And that's really what listening is all about - attentiveness. Showing you were listening. Showing you care. Creating new touchpoints, new opportunities to make a remark-able impression on your client. Taking the time to show that you honor your client's investment in you by investing your time and thoughtfulness into their happiness and betterment.
With so many photographers out there, both established and startup, how do you differentiate?
With so many shoe stores out there, how does an online outfit like Zappos gain any traction at all, much less become a hugely successful and beloved business?
With so many smart phones out there, how does Apple charge more than their peers and still have raving fans?
With so many businesses out there to choose from, how do the ones you're a huge fan of earn your business over and over again?
By listening.
By being attentive and invested in your happiness and satisfaction.
By creating remark-able experiences you love to share with your friends.
By "plus-ing it up."
By doing the unheard of.
If you told me the story of your last photo shoot and your client's experience, would it be the same story I'd hear from XYZ Photography down the street, or any of the dozens of photographers within driving distance for your clients?
Step up to the next level today.
Next Steps
- Brainstorm session: Grab your pen and paper (or digital equivalent) and write down every way you can learn more about your clients, the questions you want to ask them, and how you can use that knowledge to create an unheard-of client experience for them. File this away in your Brainstorms folder.
- Grab another piece of paper, and write down the names of every client you've ever photographed (free or paid). Write down every important detail, like, dislike, hobby, career, interest that you can recall. See how much (or how little) you know about the people you've worked with in the past. Are there any opportunities to reach out to those clients with a thank-you note or birthday card? Never forget, it's eight-times easier and less expensive to get new business from an existing client than it is to earn a new one.
- Take some time to read stories online or in on-topic books about truly remark-able client experiences. Here are a few of my favorites to get you started: Peter Shankman gets a steak delivered to the airport after a hunger-driven tweet, Seth Godin on being remark-able, Carl Sewell's Customers For Life, The Customer Rules by former Walt Disney World EVP Lee Cockerell, lots of great posts from Duct Tape Marketer John Jantsch. Go forth, Google, and be inspired; then translate that inspiration into actions you can take to be more remark-able for your clients today.
- My writing at PartTimePhoto.com exists to serve your needs as an amateur photographer making the transition to paid professional. I appreciate and welcome your readership, and invite you to subscribe to my e-mail newsletter at the top of any page of this site.
- If anything in this post has spoken to and inspired you, please comment below, drop me an e-mail, or call or text me at 830-688-1564 and let me know. I'd love to hear how you use these ideas to better your part time photography business!
What is success?
Many start-up photographers have an unrealistic vision of what success is for a professional.
This unrealistic vision is created, maintained, and promoted by professional organizations, photography vendors, and the 'gurus' of the photography industry who are all too happy to charge you $499, $999, or more to teach you how you can have a million dollar business just like theirs.
There is nothing the grognards enjoy more than telling aspiring photographers every way in which they're not 'real professionals.'
You don't have enough megapixels.
You don't have enough prime lenses.
You don't have enough years as an unpaid apprentice.
You don't derive 100-percent of your independent, full-time income from your photography.
And the vendors that serve the professional (and consumer, and prosumer) markets promote the same mentality - you never have enough pixels, dynamic range, ISO, frames per second, sharpness, clarity, power.
The gurus do it too - you never have enough talent, enough experience, enough resources, enough Photoshop actions, enough good ideas, enough professional training.
You are endlessly inadequate.
That's the not-so-secret secret of most marketing: create a need, then fill it. Individuals and companies have been making fortunes this way since the dawn of commerce.
If you listen to the photography industry and those who make money from it, I can guarantee you will never be adequate. What you have will never be good enough. There will always be someone or something better that you have to have if you're ever going to be successful.
Success.
What's their definition of success?
Better, what's yours?
And one better: what would your definition of success be if it weren't influenced by all these voices telling you how inadequate you are?
There is nothing wrong with boutique photography; it's the high-end of professional portraiture, not unlike Ferrari and Bugatti are at the high end of the auto industry.
How many folks do you know who drive a Veyron?
How many folks do you know who spend thousands of dollars a year on portraits for their home?
Of course this market exists - but to hear it told by the grognards and vendors and professional associations, there is only one vision of success: high-end, boutique photography. It's luxury or nothing, as they tell it.
Aspiring to be the Kia, Ford, Toyota, or Honda of your market? That won't do.
Your immediate goal is just to get started as the Zero Skateboard, Trek Bicycle, or Vespa Scooter of photography in your area? You're ruining the industry!
Here you are trying to better learn your camera and land your first paying client, and they're already convincing you you need more: more training, more apprenticeship, more DVDs, more webinars, more camera, more experience.
Striving to become the kind of photographer who books those $1,500-a-shoot clients on the regular is a great goal to have - but is it the only goal to have?
What do you want to do with your art? What do you want to do with your business? What purpose does your photography business serve in your life?
A creative outlet?
An opportunity to make money doing something you love?
An exit strategy to get you out of a day job you deplore?
A way to stay home with your kids but still contribute to your household income?
As Stephen Covey would, let's step back, get some perspective, and start with the end in mind: what's your vision of success? How do you want your photography business to change your life?
What do you want it to be tomorrow? What about in five years? Ten years?
What's your vision of success? Stripped of all the outside influence, all the marketing hype - what do you really want your business to do for you?
"Prestige is like a powerful magnet that warps even your beliefs about what you enjoy. It causes you to work not on what you like, but what you’d like to like." - Y-Combinator founder Paul Graham, How To Do What You Love
If you want more megapixels, big strobes, and a retail studio on Main Street - that's a great vision! If you want to book one shoot a week and make enough money to take your kids and family on an amazing vacation every year - that's a great vision, too. If you want to make art, make money, make better art, and make better money for it - that's just as great.
There is no wrong answer. I just want you to look at your art, your business, and your vision of success with it, and define it with clarity and purity - away from the biased influence of vendors and gurus who make their money by making you feel never-good-enough.
And how you define success today may be completely different from how you define it next year, or even next month. Nothing is ever set in stone - that's part of the beauty of owning your own business. No matter what anyone else thinks or says, you're the boss. You are in charge.
What is success to me?
Being profitable.
Having zero debt.
Earning enough in-pocket money from each shoot to leave a big grin on my face.
Having fun working with clients I love.
Getting better, a little each day - as an artist, and as a business owner.
Blessing my clients with my best work for a fair price.
Being blessed by my clients for the work I do.
Making enough profit from my business to have a tangible effect on the comfort and happiness of my wife and children.
Earning enough to reinvest in my community - through donations, fundraisers, and volunteering.
Earning enough to ensure my overhead (including taxes and repairs) is covered without stress.
Employing the expertise of others to ensure my business is legal and stress-free, so I can focus on my photography and my clients.
Being in control of my time, my bookings, and with whom I work.
It's a big picture. And, at least for me, it has nothing to do with glorious levels of fame or fortune. Success isn't big cameras, big lenses, big billboards, or a big studio - unless you want it to be.
Because of the constant distractions of chasing dreams that weren't mine, it took me over a decade to define what I truly wanted out of my art and my business. And since I gained that clarity, I've been able to focus and make incredible progress down the path that's right for me.
My path isn't your path, nor is yours mine. Nor is Vincent Laforet's or Anne Geddes' or James Nachtwey's.
Said far better than I could, philosopher Alain de Botton: "One of the interesting things about success is that we think we know what it means. A lot of the time our ideas about what it would mean to live successfully are not our own. They’re sucked in from other people. And we also suck in messages from everything from the television to advertising to marketing, etcetera. These are hugely powerful forces that define what we want and how we view ourselves. What I want to argue for is not that we should give up on our ideas of success, but that we should make sure that they are our own. We should focus in on our ideas and make sure that we own them, that we’re truly the authors of our own ambitions. Because it’s bad enough not getting what you want, but it’s even worse to have an idea of what it is you want and find out at the end of the journey that it isn’t, in fact, what you wanted all along." (from his 2009 TED talk; hat tip to BrainPickings)
It's equal parts freeing and terrifying - to know that your success can be anything you want it to be, and you are solely in control of and responsible for that success.
But what a beautiful stress, no? It's like seeing the prettiest girl in the park, knowing you just have to talk to her - and then doing it.
What happens next?
That's up to you, my friends.
Next Steps
- Click here: James@banderaoutlaw.com. Tell me what your (new?) vision of success is. Is it different than it was 15 minutes ago? What do you really want to do with your art and your business?
- Brainstorm session: You just did it! Cut and paste your e-mail to me into your notepad, and file it away in your Brainstorms folder.
- With your vision of success more purely defined, make a quick brainstorm checklist of steps you need to take to improve in each arena - your art, your business acumen, your marketing skills. Break these steps down as small and simple as you can; you're drawing a road map to reach your vision of success. You're going to take detours, have wrecks, and go off road both purposefully and accidentally on this journey, but give yourself a map to navigate by.
- Look at your check list. What step can you take today? Lace up, and lean into it!
- My writing at PartTimePhoto.com exists to serve your needs as an amateur photographer making the transition to paid professional. I appreciate and welcome your readership, and invite you to subscribe to my e-mail newsletter at the top of any page of this site.
- If anything in this post has spoken to and inspired you, please comment below, drop me an e-mail, or call or text me at 830-688-1564 and let me know. I'd love to hear how you use these ideas to better your part time photography business!
Your competition can only kill you if you let them
"You have a choice. You can grasp that stone of 'best, better, good, not good enough' and let it sink you. Or you can put it down beside you and keep [shooting]. Only you can allow yourself to feel small next to someone you believe is bigger. And only you can choose to see in someone 'higher up' than you the beacon of possibility for your own [photography] life." - Sage Cohen, paraphrased from The Productive Writer
There is one way and one way alone that your competition can kill your business - and it's entirely your fault.
It's time to make a choice: you're either going to obsess or observe from this day forward.
Are you going to obsess over your competition - what they're charging, how nice their art is, which of your potential clients they're shooting - and place your mental focus and energy outside of what you can control?
Or are you going observe your competition as another of many resources to learn from, and focus your energies on your betterment and what you can control?
Some of the most discouraged part time professional photographers I visit with are facing the challenge of two major struggles:
- Landing their first paying clients or establishing a consistent client base;
- and learning to disconnect their art and success from the art and success of other photographers.
Especially here in the digital age, we artists do not exist in a vacuum - both blessing to our muse and curse to our lizard brains, we are exposed to an unlimited amount of inspiration. This can serve to motivate us, and it can serve to dishearten us, when we see how much potential exists - and how long the road is for us to realize it within ourselves.
We are at our most vulnerable when we've finally taken the leap and put ourselves out into the world as professionals - via web site, blog, portfolio, business cards, advertising, or other means - and the phone just isn't ringing (yet).
These yin-yang balance issues never go away - surely I face them as often as anyone - but with experience and temperament, we can learn to channel these energies into ever-forward progress as both artists and business owners.
Your Clients Are Not My Clients
Market share is your percentage of the total number of dollars getting spent every year on portrait photography in your community.
You're up against the cheap chains like Walmart and Sears Portrait Studios.
You're up against the more expensive mall chains like Kiddie Kandids, Portrait Innovations, and old-school shops like Olan Mills and Glamour Shots.
You're up against other start-up photographers like yourself, inspired by the opportunities for artistic and financial success in the digital age.
You're up against established professional photographers who haven't had to market themselves in decades because of their longevity and awareness in your community.
You're up against Canon and Nikon and Sony and Olympus, all trying distressingly hard to convince your clients that, with the right camera, Mommy and Daddy can make their own 'professional-quality portraits'.
And you're up against dozens of other consumer options serving every niche and income bracket in your area.
When your phone isn't ringing, it's easy to look at how busy your competition is and lose motivation - and hope.
So where's the opportunity?
Everywhere.
Everywhere you look - in every industry, not just photography - good folks paying good money are being underserved.
The indifference of the chain studios, almost entirely staffed by teenagers and twenty-somethings who have no interest in the art of photography; only the consistent repitition of what they were taught.
The arrogance of the established professionals, whose high prices, draconian rules and policies leave their clients feeling more like parolees than valued clients.
The bait-and-switch of those start-up photographers only interested in making money - and not creating art or serving clients.
The booked-solid schedules of the truly great photographers in your area, who only can accept a few new clients a year because they know how to always give more than they get.
And not to be discounted, the deep rut of the photography industry that has done nothing to invite the non-buying remainder of the market in the door.
The greatest portion of any market - but for staples like milk, bread, and iPhones - are the folks who buy nothing at all.
You're going to find your people, the folks who are ready to pay what you ask for the art you're able to create now, in this landscape of underserved folks deseperate for a breath of fresh air.
They're out there - and they want to work with you. They appreciate and value your style and art, their budgets line up with your humble pricing, and their personalities are a perfect fit for yours. They just have to get to know, like, and trust you.
You'll win business with your enthusiasm. You'll win it with your customer-friendly policies, with the consistent art and experiences you create for your clients, with the flexibility of your scheduling, and with your efforts to reach out to the overall market that has long been disenchanted.
Recognize that the success of your competitors is proof that the market is alive and vibrant - then study where your competitors leave your market underserved. This is where your best opportunities can be found.
Maybe they charge too much.
Maybe their art is old-school and repetitive.
Maybe they force clients to pay, through session fees or minimum orders, for art that hasn't even been created yet.
Maybe they're too busy for small shoots.
Maybe they don't specialize in your niche.
Maybe their web sites are ugly, hard to navigate, don't prominently feature their phone number, and don't even say what geographic area they serve.
Maybe they're marketing to the big 3A high schools, and ignoring the smaller market of the seniors in the two little 1A schools.
Maybe they're not marketing at all to the local day cares and private schools.
Maybe they're so established, they've stopped trying.
Maybe they don't sell hi-res digital files.
Maybe they only sell packages.
Maybe they don't market to high school seniors.
Maybe they don't market to mothers of newborns.
Maybe they don't market to pet owners.
Maybe they don't do volunteer photography for their favorite charities.
Maybe they're not helping cover local high school sports and theater for their community newspaper.
Maybe you're fiesty, and going head to head with another photographer in their niche would is just the motivation you need to do your best work.
Maybe there's a lot more opportunity to break open your market than you thought.
Don't let your competitors' success deter or deflate you - take aim at your dream, take stock of who you can study and learn from, then take your butt out of that chair and work daily to improve in art and business and marketing until you are the photographer your competitors envy.
Your Art Is Not My Art
What a strange reaction we have to seeing art far better than ours: first, we're in awe, inspired, motivated to grab our camera and go be brilliant.
Then, we're struck with the reality that we can't - yet - create such art. The lighting, the pose, the expression, the background, the location, the wardrobe, the colors, the moment - all the ingredients that make this feast for the eyes, we don't yet know how to put it all together.
Creating an amazing photograph is every bit an act of preparation, intention, and preternatural timing, as preparing a five-star meal.
There is a reason there are cooks, and then there are chefs.
Just as there are photographers, and then there are artists.
The beauty in this, is the opportunity - no one ever made head chef without burning a lot of pancakes along the way.
And to become the artist we dream of, on the level of those we admire most, we'll have to shoot a lot of horsesh*t along the way.
Poor exposures, ugly lighting, unflattering poses, distracting backgrounds, confused expressions, out-of-focus blurry messes - we're going to screw it all up before we get it right.
As Kanye would say, you gotta crawl before you ball.
Poet Sage Cohen writes in The Productive Writer that allowing yourself to indulge hierarchal thoughts - who's better or worse than you as an artist - causes your lizard brain to kick into self-protection mode and stop you cold where you stand.
You have to consciously engage this feeling of being a fake, a charlatan, a joke, a rank amateur - you have to recognize this feeling for the displaced protection mechanism that it is and reclaim control over your ego from the Resistance that's battling you. Pushing through these feelings is a purposeful act of will.
"All you need to worry about (or, rather, enjoy) is your own good, better, and best, because that's what belongs to you. Do you see yourself making progress toward your goals? Can you appreciate your own tenacious spirit that simply stays focused on where you're headed? Don't distract yourself with feeling bad about what someone else is doing when there is so much to feel good about that is right in front of you." - Sage Cohen, The Productive Writer
Allow yourself to observe and study the most successful photographers in your market, and in the world - learn from them, their marketing, their art, what you see as their best methods for bringing clients in the door.
But disconnect your success from theirs - every photographer walks their own path, establishes their own foothold, and earns the business of clients who uniquely and perfectly fit their art and personality.
There are people out there right now who are ready to pay you for your art and experience, at whatever level that may presently be. The professional portraiture market is a broad one serving all incomes and demographics - through ever-better marketing, and patience, you'll find your clients.
Your people are waiting.
While you seek them out, use this time to learn, practice, and grow.
Every day that you purposefully improve as an artist and business owner - no matter how small those improvements - you're opening wider the doors of possibility and success. You're making real, tangible progress toward your dreams.
Never lose sight of the fact that your success is equally your clients' success. The better you are at what you do, the greater value you give to those you serve. Your artistry is a blessing to those with whom you share it, and as a professional, your clients are happy to bless you and your family financially.
Being a paid professional photographer never was and never will be about getting what you can out of people - but, far better, giving all you've got, and reaping what you've sown through your practice, preparation, and perseverance.
You're all that's holding you back.
Let Go - and Go Hard.
Next Steps
- Do you have a favorite photographer? An artist whose work in your niche you absolutely love, that moves and inspires you, and you would one day love to be on the same level as? Go to their web site right now. Find their e-mail address. Write them - tell them you're an aspiring professional photographer, that you're a big fan of their work, and ask if they have any tips or resources to share that helped them get where they are today artistically. If they don't respond in a week, pick another favored photographer. Keep going until you find someone willing to share their experience with you. And then keep going farther - find lots of photographers you love, and ask every one for their best advice. Grow faster as a photographer by skipping the learning curve and engaging folks who’re already where you want to be as an artist.
- Pick the top three photographers in your market, specifically within your niche, whose clients you would love to court (realistically - don't aim at the most luxurious boutique in town). Drill down and study everything about them - marketing, web site, artistic style, pricing, call and check out their phone demeanor and response time, do a shoot with them as a client if it's affordable - and try to find their weakness. If you recognize people from their portfolio or blog posts, ask those folks how they liked working with that photographer - and what they would like to have seen different. This is reasonable and warranted market research - this is how you identify competitor weaknesses and learn how you can better serve your clients (and theirs).
- Brainstorm session: get out your pen and paper and write down all the ways you can better serve your clients than you have in the past, then how better you can serve them than your competitors. Odds are, you'll recognize many ways in which you may have been underserving your own clientele. File this away in your Brainstorms folder.
- This post's inspiration comes from poet Sage Cohen's book, The Productive Writer. While specific to authors of stories and books and poetry, Sage gives great advice that can be applied to the fears, production, publication, life-work balance, struggles and successes for artists of all walks.
- My writing at PartTimePhoto.com exists to serve your needs as an amateur photographer making the transition to paid professional. I appreciate and welcome your readership, and invite you to subscribe to my e-mail newsletter at the top of any page of this site.
- If anything in this post has spoken to and inspired you, please comment below, drop me an e-mail, or call or text me at 830-688-1564 and let me know. I'd love to hear how you use these ideas to better your part time photography business!
How experiments can help multiply the growth of your art and business
"We are operating amid all this uncertainty--and that the purpose of building a product or doing any other activity is to create an experiment to reduce that uncertainty.” - Eric Ries, LeanStartup.com, interviewed by Fast Company Magazine.
Uncertainty.
Man, does that one word summarize your artistic and professional fears, or what?
You're holding back. You know you are. I know you are.
Fear, most often born from uncertainty, is almost always what holds us back from really taking off with our art and business in the photography industry.
And we human beings are often illogical creatures. We fear failure. We fear success! We fear rejection more than we fear the possibility of never making our dreams come true.
Experiments, both artistic and in business, can help you chip away at the mental wall that is uncertainty. The more new things you try, the more you learn what works and what doesn't - what resonates with you as a photographer and business owner.
There are three arenas in which you can and should experiment:
Experiment with your art
We'll start with the obvious.
Growing in any fashion - artist, athlete, person - requires a little stretch - a little reach beyond your grasp.
When you first lay hands on your camera and experience the creation of art, after getting that early encouragement from friends and family, your passion burns bright. Suddenly, you and your camera cannot be separated, you're reading everything you can get your hands on, and you enjoy an explosion of fast learning and improvement.
The dopamine is just a-flowin'.
Then, you hit one of two walls:
1. You get the idea in your head, through internal inspiration or external pressure, that your art should come from a deep metaphysical well of creativity, from the whispers of the muse, from the expression of your very being.
2. You get good at shooting maybe a dozen specific photos under specific conditions, and then settle into a rut - your creative bug gets squashed, and you find yourself shooting the same photos over and over again.
Both of these scenarios will bring your progress as an artist to a crawl.
And as usual, the fire gets rekindled when you learn to balance the two extremes.
Depending upon your confidence and speed behind the camera, for each hour of shooting you should take 15-30 minutes to experiment with something new - a new scene at your favorite location, a new lighting technique, a new angle, a new pose or expression. The options are many.
For the first portion of my photo shoots, I do the tried-and-true shots - every photo I feel this client will want, based on my talk with them beforehand, how their personalities play during the shoot, and from past experience, what I know most folks like.
For the second portion, it's all experimentation.
I may have in mind a specific photo I want to practice making, something that inspired me from the Internet, a magazine, or photography book. In this case, I've studied the photo or technique, researched the methods to make it, and long before taking the photo, I have a very clear map in my mind of what I want to shoot and how I need to get there.
I may also draw upon the muse and follow where she takes me. As you grow as an artist, this method of experimentation yields far better fruit. But even as a new professional, you may surprise yourself. Even when I let my imagination guide me, it's because I have proactively chosen to use this precious time with a client to try new things.
I get my best results from this time by having a specific image to experiment with making - having studied well how to make it - and then riffing off of that idea with many similar variations.
Once I've set up the scene (found my location, sourced my light, checked my background, positioned and posed my subject, evoked the right expressions from them), I snap a few photos, study them on the camera, and make adjustments to try and best imitate the photo I had studied.
When I better understand the photo I'm trying to make, having most likely failed but gleaned what did and didn't work, I'll experiment off this base setup and try all kinds of new things. If I feel the scene looks good, the light and location and background have good potential, I'll let my imagination run wild and work the experiment for all I can learn.
For my style of shooting, this is a great way to end my shoots - the moment is fun, the energy is high, and my client can tell I'm wringing every ounce of art out of the shoot.
When you're shooting for practice or portfolio (read: for free), spend a greater portion of your overall shoot practicing new techniques, scenes, etc.
Try to keep your practice focused, though - have a specific, studied, intentional result in mind, and then once you feel you understand that photo (which may not mean you're able to recreate it, but you understand why or why not), you can begin to play some photographic jazz over that baseline.
When there's money on the table, always knock out your fundamental salable photos first - even if they're easy, even if you've shot the same photo in the same place with the same light over and over again. That repetition makes the known money-making shots second nature, and even after doing the same photo hundreds of times, you will still learn and grow from the infinite small variations and modifications that take an 80% photo to 85%, 90%, 95%.
Same coin, different side, don't skip the experimentation and practice portion of your photo shoot just because your client is paying for your time and talent. I'm a firm believer in the value of practicing on paying clients - you get to shoot something you've never shot before, and they perhaps get to see something they've never seen before.
Ask Eminem: it takes whole lot of practice to freestyle like a natural.
Experiment with your business
Change the name of your business.
Call clients back within an hour.
Offer 15 minute themed mini shoots.
Hang your art at the local meat market (as in beef, not beefcake).
Sell only digital.
Sell only prints.
Sell only canvas.
Charge a session fee.
Charge no session fee.
Change your prices every week.
Buy your prints from a different lab.
Cut your portfolio down to five photos.
Blow your portfolio up to a hundred photos.
Change your portfolio template.
Write thank-you notes to all your clients.
Put your clients on your family Christmas card list.
Turn your logo into the silhouette of a chicken.
Start making your major business decisions with the flip of a coin.
Go get your photo taken by another photographer.
Go get your photo taken by a better photographer.
Follow your heart.
Just Do It.
Savvy?
Not to sound like an agent of chaos, but I can't tell you how little all this business stuff matters.
Are you making your clients happy?
Are you growing every day (even a little)?
Are you earning enough money for your time that you grin every time a client pays you (even a little)?
This is what matters.
Everything else is just a game; a big, long-term experiment that is wholly unique to your market, your clientele, your art, and your personality. And the glorious part is, you can only get better.
I can't tell you, nor can anyone else tell you, what will work best for you.
What I can tell you, is that you need to get started today with the important things:
Make your clients happy.
Grow every day (even a little).
Price your work humbly, but well enough to earn that little grin.
Everything else that is holding you back, stopping you in your tracks - your business name, your web site design, your Facebook page, your portfolio choices, your uncertainty about almost every decision - is only delaying your success, your growth, and your satisfaction.
The only prudence I promote is to be sure your business is legal across the board - permits, DBAs, sales tax permits, etc. - before you accept your first dollar. I cannot emphasize enough the value of a good sit-down visit with a CPA, and the confidence you can walk with knowing that your business is fully on the up-and-up.
It's not just about covering your butt down the road, but giving you the security to focus your mental energy on serving clients and creating art.
Experiment with your marketing
To paraphrase the great sports photographer Dave Black, "Always be where everyone else is not."
If you're reading this line, you're already where many would-be professional photographers are not - and this line, this very blog, exists because PTP is "where everyone else is not."
I created PTP after a decade of hearing the same horseh*t from the same disgruntled grognards who have long taken a sick satisfaction from discouraging part time professional photographers like you and me.
And when you begin to walk your own road, away from the beaten path, it's no longer you versus John Doe, Photographer; versus Perfect Schott Photography; versus Happy Tails Photography; and the many others.
It's You versus Everyone Else.
When you change the rules of the game, when you change the game itself, the competitive scenario becomes a two-player field - You, and Them.
When everyone else charges a session fee and you don't, there are no longer five players in your market - there's You, and Everyone Else.
When you answer your phone and the four other photographers in town let it go to voicemail - there's You, and Everyone Else.
When you can turnaround a photo shoot in 24 hours, ready to sell, and the other guys are taking a week - two weeks - a month - there's You, and Everyone Else.
So it goes.
There are innumerable good, valid, viable, reasonable, profitable ways to differentiate your photography business from Everyone Else.
If your business card looks just like Everyone Else, and I can't find the phone number on your web site like Everyone Else, and you don't say in your portfolio what geographic area you serve like Everyone Else, and you have 13 different niches of photography from landscapes to wildlife to portraits in your portfolio like Everyone Else... I'm going to assume you're just like Everyone Else.
It's easy to get caught looking at what Everyone Else is doing - through forums online, through Google, through looking at other photogs in your market - and copycat them to the point that there's nothing left of your originality, no story to tell about why and how you're different from Everyone Else.
Experiment.
Try Craigslist.
Try small newspaper ads.
Try a booth at market days.
Try changing up your business card.
Try simplifying (always try simplifying).
Try tacking your business card to all the local billboards.
Try co-op marketing with a local business that serves your target market.
Try volunteering your services to a local charity whose cause you're passionate about.
Try volunteering as a sports photographer for your local athletic booster club or community newspaper.
Try lots and lots of different things to get your name and reputation as a photographer out in your market.
Don't let analysis paralysis set in - marketing is the last step in really putting yourself out there as a professional, so proactively getting your art, business, and message out there in the world is a big leap. Don't suffocate under a mountain of options - choose one that speaks to you and give it your best effort.
There will always be uncertainty.
You'll never know if something will or won't work until you try it. And even if something works, it might not work the right way for you - some marketing efforts are going to bring in great clients who value your work, and some efforts are going to draw the high-maintenance, price-shopping crowd.
The only way to learn what marketing methods, venues, messages, and campaigns work in your community is to give them a try. Even still, what's successful (or unsuccessful) this year may change in a year or so.
I love marketing, every bit as much as I love creating art and serving clients. Good marketing puts the right product or service in front of the right clientele, and everyone benefits from it.
With every experiment you do, you will learn, and you will grow.
Don't let uncertainty keep you too busy, too distracted, and too scared to experiment and grow - use experiments to invalidate uncertainty.
What's in your petri dish?
Next Steps
- Experiment with your Art: Find a photo that you would love to be able to make for your clients, then study in detail how to make it. Ask the original photographer how they did it, what tips they might have. Ask on your favorite photography forum how others would recreate the photo. Learn what techniques were used, what kind of lighting or light modifiers, study the subject's emotion and expression and how you can evoke the same in your clients - really dig down and learn about every aspect of how this photo is made with consistency. When you think you've got everything you need, on your very next shoot, paid or not, make recreating this photo the focus of your time for experimental work. Study, practice, fail, study, practice, fail - and get closer and closer each time until you've got it nailed. Then, play that lovely Photographic Jazz.
- Experiment with your Business: Hold on to your Starbucks! Right now, while you and I are sitting here together, finalize every single decision about your business you've been stuck on for too long. Business name, domain name, business card design, anything and everything - it's over. You're not going to indulge this triviality another day. Make the decisions here and now. As my father would say, "Do something, even if it's the wrong damn thing." Now, ready for this? In six months, change it up. Change something, or change everything. Mark it on your calendar - for six months from today - to change your business. It's every bit as reasonable and valuable to evolve as a business as it is to evolve as an artist.
- Experiment with your Marketing: I write more about marketing than any other topic here on PTP - the many, many great ways to get your art and name out there, so you can be a blessing to and blessed by an ever-growing client base. Pick something, pick anything from the many ideas here or elsewhere, and make it an awesome experiment - Aristotle had it down over 2,000 years ago: "For the things we have to learn before we can do them, we learn by doing them."
- Brainstorm session: Get out your pen and paper, and write down every imaginable way you can come up with to experiment with your art, your business, and your marketing. Just let it flow - it can be a trickle or a stream, but write it all out. Empty your brain and imagination of all the creative, fun, and hopefully effective ways you can become a better professional photographer through experiments. File this away in your Brainstorms folder.
- My writing at PartTimePhoto.com exists to serve your needs as an amateur photographer making the transition to paid professional. I appreciate and welcome your readership, and invite you to subscribe to my e-mail newsletter at the top of any page of this site.
- If anything in this post has spoken to and inspired you, please comment below, drop me an e-mail, or call or text me at 830-688-1564 and let me know. I'd love to hear how you use these ideas to better your part time photography business!